FAQ'S
Do you sell cushion sets for the rockers?
Yes, we do! We have custom-made one piece sets (seat
cushion only) and two piece sets (seat and back) which
are specially made for us with Sunbrella® fabrics and
are made to fit perfectly on rockers manufactured by the
P & P Chair Company.
Read more information here. The four piece sets
(with arm cushions) are not currently available but may
be in the future if the demand is there. Please
contact us if you have
interest in the four piece sets. Cushion sets take 4 to
6 weeks for delivery because they are custom made for
you. If you have any questions about
your order feel free to , or call us at
1-877-886-0992. We have Sunbrella swatch cards available
upon request.
NOW AVAILABLE - In-stock indoor
cushion sets, in limited quantities of
indoor-only special upholstery fabrics perfect for your
home from manufacturers such as Waverly, P. Kaufmann and
more, in neutral colors, chintz, small prints, matelasse,
and chenilles. Also we have sets in stock made
especially for babies rooms in pinks, yellows, and soft
shades of blue that look absolutely great on our
white rockers. Fabrics vary and quantities are
limited.
Do you sell replacement cane parts for the
rockers?
Yes, we do. Although the cane should last for a long
time, if something should happen to yours it's a simple
matter to replace the cane seat.
Click
here for instructions on replacing the seat.
Replacement
cane backs are also available but we recommend
professional help with installing it because the chair
will need to be taken apart and put back together.
Although we can supply the part, professional help will
probably be required to replace it and we do not guarantee the results. There is no glue used but there
are pins that hold the joints together.
Is this Kennedy rocker the authentic rocker from P
& P Chair Company?
Yes. Although the rocker is now manufactured and
partially assembled in Indonesia, they are still made
from solid US Red Oak and final assembly is still done
at the P & P Chair Company plant in Asheboro, North
Carolina. The cane seats have come from Indonesia for
almost three decades.
What if my order arrives damaged?
The packaging of our products assures that your order
will arrive in perfect condition 99.9% of the time.
However, if you notice on delivery that the box is
damaged please make an immediate note on the delivery
receipt when you sign for the delivery from UPS or
FedEx. If the box appears damaged to such an extent that
the merchandise inside may be damaged, refuse delivery
and call our Customer Service department at
877-886-0992. Please inspect your rockers immediately upon
arrival. Do not throw away the box or any packing
materials until you have inspected your order and are
satisfied that it is undamaged. If you find damage to your order once you open
the box we require a picture of the damage in order to
have the damaged item replaced or repaired at the
manufacturers discretion. In either case you must notify
us of the damage within 5 days of receiving your order.
For rocker orders: The rockers are shipped
FedEx Freight on large trucks due to the size of the cartons. As with
all furniture shipping there is the possibility of
freight damage no matter how well the furniture is
packed. It is VERY important that you carefully inspect
the box(es) when your rockers arrive. If any damage at
all is apparent on the outside of the box please make a
note of it on the shipping receipt BEFORE you sign it.
Do NOT let the driver try to hurry you along, and do NOT
let the driver give you contrary instructions. Do not
throw away the box or any packing materials until you
have inspected your order and are satisfied that it is
undamaged. Our
ability to file a freight claim on your behalf is
affected by what you do when the rockers are delivered.
If you have noted damage on the box in writing on the
shipping receipt and you then find that the rockers
inside are damaged a digital image of the box
and the damaged rocker is extremely helpful. You can
What types of credit cards do you take?
We accept MasterCard, Visa, American Express and
Discover.
What if I don't feel comfortable making a credit
card purchase online?
No problem, if you prefer to use a personal check please
call 1-877-886-0992 to place
your order by telephone. Customer Service is open 9:00 to 6:00 EST,
Monday through Saturday. Shipment of your order will be delayed until your check clears
so receiving your order will take additional time.
What about shipping?
Our prices include free residential or commercial shipping via UPS or
FedEx to 99% of addresses in the continental United States. The
shipping carrier will call to set up an appointment for
delivery and a signature is required.
Rockers are shipped via FedEx Freight on large trucks due to the oversize shipping cartons
so please advise us of any shipping considerations to
your location in the Additional Information box on the
checkout page. If your address incurs additional freight
or delivery charges above our allowed charges for free
shipping we will notify you before placing your order
with the manufacturer.
Please note: Some shipping addresses in the US
incur a substantial shipping surcharge due to their
location such as when a ferry would be required for
delivery, or the rockers are to be delivered to an
address in a major metropolitan city such as Washington
DC, Chicago, Los Angeles, or
New York. If your address is one that would incur such a
surcharge and where we would suffer a loss over and
above the sales price we will notify you and you can
either agree to pay the extra shipping charges, agree to
an alternate shipping address, or cancel your order and
receive a refund of your purchase price.
Do you ship internationally?
No, we do not but we will assist you in making
arrangements. Shipping to Alaska, Hawaii and international
destinations may be able to be arranged by you through
American Baggage. This shipping company is located
in Methuen, Massachusetts and their toll-free number is
800-752-6773 (or 978-975-0142 from outside the US). Our
experience with this company has been good and the rates
are very reasonable. We can ship your rockers to the
departure US shipping port with the required packing
slips and documentation. You will be responsible for
making the shipping arrangements (including insurance
coverage) with the shipping company directly and for any
import taxes or duties in your destination country. We
can only warrant that the rockers are free from defects
until they are delivered to the departure port so the
optional insurance coverage during shipment is highly
recommended and well worth the extra 3.3% of declared
value.
How long will my order take?
You will receive an e-mail confirmation of your order
immediately upon receipt of your payment. The rockers
are shipped directly from the manufacturer. Most orders
take one to two weeks to ship. Occasionally during the
busy spring and summer seasons certain styles or
finishes may be temporarily oversold and shipping may
take a little longer, we will make every attempt to keep
you informed when we are updated by the factory about
inventory. Shipping transit time is an additional 2 to 7
days depending on your address. Once the items have
shipped we will usually e-mail you with a tracking
number so that you will be available at the shipping
address for delivery. Cushion sets take 3 to 4 weeks for
delivery because they are custom made for you. If you have any questions about
your order feel free to , or call us at 1-877-886-0992.
What about returns?
If you are not satisfied with your purchase you must
notify us within 5 business days of receipt and we will
refund your money as long as you return the item in the
original packing and in original condition, within 30
days of receiving your order. Chairs must be returned to
us in like new saleable condition to avoid a restocking
fee of $50 per chair. Return shipping charges are your
responsibility. Our products are offered with included
shipping, so please note if you return a product our
actual outbound shipping cost will be deducted from your
return refund.
