P & P Chair Company ceased operations and went out of business at the end of 2008 but we are very happy to report that P & P was purchased by Troutman Chair Company, also a North Carolina manufacturer of rockers, chairs, stools, and side tables since 1924. We are also a proud dealer for Troutman Chair Company whose products are still made in the USA. Please visit our Troutman products website at http://www.carolinaporchrockers.com.
Yes, we do! We have custom-made one piece sets (seat cushion only), two piece sets (seat and back), three piece sets that include an comfortable kidney pillow, and four piece sets that include the arm cushions which are specially made for us and are made to fit perfectly on rockers manufactured by the P & P Chair Company. Special order Sunbrella cushion sets take 4 to 5 weeks for delivery because they are made-to-order for you. We do have some two piece Sunbrella cushions made up in the most popular colors as well as the four-piece sets. We have dozens of sets specially made for Indoor use only that are in-stock and ready to ship immediately. Most fabrics are special upholstery fabrics perfect for your home from manufacturers such as Waverly, P. Kaufmann and more. Fabrics vary and quantities are limited. We have Sunbrella swatch cards or small fabric samples available upon request. If you have any questions about your order feel free
to
, or call us at 1-877-886-0992.
Yes, we have replacement seats (unfinished) in-stock. Replacement backs ship directly from the manufacturer.
Yes. Although the rocker is now manufactured and partially assembled in Indonesia, they are still made from solid US Red Oak and final assembly is still done in North Carolina. The cane seats have come from Indonesia for almost three decades.
The packaging of our products assures that your order will arrive in perfect condition 99.9% of the time. However, if you notice on delivery that the box is damaged please make an immediate note on the delivery receipt when you sign for the delivery from UPS or FedEx. If the box appearsdamaged to such an extent that the merchandise inside may be damaged, refuse delivery and call our Customer Service department at 877-886-0992. Please inspect your rockers immediately upon arrival. Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. If you find damage to your order once you open the box we require a picture of the damage in order to have thedamaged item replaced or repaired at the manufacturers discretion. In either case you must notify us of the damage within 5 days of receiving your order.
For rocker orders: The rockers are shipped FedEx or UPS Freight on large trucks due to the size of the cartons. As with all furniture shipping there is the possibility of freight damage no matter how well the furniture is packed. It is VERY important that you carefully inspect the box(es) when your rockers arrive. If any damage at all is apparent on the outside of the box please make a note of it on the shipping receipt BEFORE you sign it. Do NOT let the driver try to hurry you along, and do NOT let the driver give you contrary instructions. Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. Our ability to file a freight claim on your behalf is affected by what you do when the rockers are delivered. If you have noted damage on the box in writing on the shipping receipt and you then find that the rockers inside are damaged a digital image of the box and the damaged rocker is extremely helpful. You can What types of credit cards do you take? We accept MasterCard, Visa, American Express and Discover.
No problem, if you prefer to use a personal check please call 1-877-886-0992 to place your order by telephone. Customer Service is open from 10:00 to 6:00 EST, Tuesday through Saturday. Shipment of your order will be delayed until your check clears so receiving your order will take additional time.
Our rocker prices includes residential or commercial shipping to US states in the Eastern or Central time zones. There is a $100 surcharge per order, not per rocker, to eleven Mountain and Pacific time zone states due to ever increasing freight rates. The $100 shipping surcharge does not apply to orders of THREE rockers or more. The shipping surcharges apply to AZ, CA, CO, ID, MT, NM, NV, UT, OR, WA, WY. Cushions and replacement seats continue to have free shipping.
Please also note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as when a ferry would be required for delivery, or the rockers are to be delivered to an address in a major metropolitan city such as Washington DC, Chicago, Los Angeles, or New York. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you and you can either agree to pay the extra shipping charges, agree to an alternate shipping address, or cancel your order.
The shipping carrier will call to set up an appointment for delivery and a signature is required. The rockers are shipped fully assembled via FedEx or UPS Freight on large trucks due to the size of the cartons. Please advise us of any shipping considerations such as a gated community or restricted/narrow roads to your address,
or give us a call at 1-877-886-0992 to discuss your situation. or make a note of your concerns in the "Additional Information" box on the checkout page. If your address incurs additional freight or delivery charges above our allowed charges for free shipping we will notify you prior to shipping.
Please also note that shipping includes residential delivery to door only. If you ask the driver to bring the carton inside, or unpack it for you, you may incur additional charges from the delivery company and these additional charges will be charged to you.
No, we do not but we will assist you in making arrangements. There is a $75 handling fee for international shipments.
Shipping to Alaska, Hawaii and international destinations may be able to be arranged by you through American Baggage (www.discountshipping.us). This shipping company is located in Methuen, Massachusetts and their toll-free number is 978-975-0142 or
e-mail to americanbaggage@discountshipping.us. Our experience with this company has been good and the rates are very reasonable. We can ship your rockers to the USA departure shipping port with the required packing slips and documentation. You will be responsible for making the shipping arrangements (including insurance coverage) with the shipping company directly and for any import taxes or duties in your destination country. We can only warrant that the rockers are free from defects until they are delivered to the departure port so the optional insurance coverage during shipment is highly recommended and well worth the extra 3.3% of declared value. The shipper will need the weight of the box as well as the box dimensions. Weight for each rocker is 30 pounds and box size is 45"H X 28"W X 38"D. Rockers are normally shipped two to a box.
You will receive an e-mail confirmation of your order immediately upon receipt of your payment. The rockers are shipped directly from the manufacturer and we have no control over when they ship but most orders take about two to three weeks to ship. Occasionally during the busy spring and summer seasons certain styles or finishes may be temporarily oversold and shipping may take a little longer, we will make every attempt to keep you informed when we are updated by the factory your order.
Custom cushion sets take 4 to 5 weeks for delivery because they are custom made for you.
Some Sunbrella and our Indoor cushions are in-stock and ready for immediate shipment. If you have any questions about your order feel free to
, or call us at 1-877-886-0992.
Shipping transit time is an additional 2 to 7 days depending on your address. Once the items have shipped we will usually e-mail you with a tracking number so that you will be available at the shipping address for delivery.
If you are not satisfied with your purchase you must notify us within 5 business days of receipt and we will refund your money as long as you return the item in the original packing and in original condition, within 15 days of receiving your order. Chairs must be returned to us in like new saleable condition to avoid a restocking fee of $50 per chair. Return shipping charges are your responsibility. Our products are offered with included shipping, so please note if you return a product our actual outbound shipping cost will be deducted from your return refund. Our standard return policy also applies if you refuse delivery of your order, or cancel it after the order has shipped.
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